Shirley Chen loves creating long-lasting memories for guests. One day while cleaning, Shirley learned that a family staying at the hotel was visiting San Francisco for the first time and hoped to ride on the city’s iconic cable car system. Later, Shirley purchased two tabletop cable cars from Ghirardelli Square and filled them with chocolates, placing them in the guests’ room. When there was a shortage of help during the pandemic, Shirley learned how to open the housekeeping department and inspect rooms, coming in early to ensure all of the room attendants had the correct assignments and were cleaning correctly.