Award Information

Behind every five-star hospitality experience, there’s a team of professionals working tirelessly to make guests feel welcome, comfortable and safe. Housekeeping professionals are especially instrumental to supporting guest satisfaction. These employees put the heart in hospitality.

As the COVID-19 pandemic led hotels to cut staff and spending, the demand for clean and safe facilities rose dramatically. Amid the disruption caused by the pandemic, housekeeping heroes persevered and dedicated their days to protecting the wellbeing of guests and fellow employees through cleaning and disinfecting despite the difficult circumstances.

The 2021 Cintas S.H.I.N.E. (Star Housekeepers In a New Era) Award shines a light on housekeeping professionals who are rising to this unprecedented occasion with grace, grit and integrity. These individuals make hotels feel like a home away from home, and we want to share their stories and make them feel appreciated.

One grand prize winner will receive a $5,000 cash prize, and additional prizes for their property, including:

  • A training and development package from the Indoor Environmental Healthcare and Hospitality Association (IEHA), a Division of ISSA, valued at $3,500
  • Enrollment in the GBAC Fundamentals Course 2.0 from the Global Biorisk Advisory Council™ (GBAC), a Division of ISSA and a one-day, on-site consultation for their hospitality property, valued at $3,300
  • A Rubbermaid Commercial Products package of cleaning essentials, valued at more than $2,300
  • $2,500 in Cintas products and services

Nine runners-up and their hospitality properties will each receive a prize package valued at more than $1,800, which includes: a $500 cash prize for each runner-up, and each runner-up’s hospitality property will receive a complimentary membership to IEHA, a free IEHA training course, enrollment in the GBAC Fundamentals Course 2.0 and a Rubbermaid Executive Quick Cart.

Colleagues, supervisors, family members, hotel guests and others are invited to nominate qualified housekeeping employees who go above and beyond every day. A nominee is eligible only if he/she is employed by a hotel property, works in a housekeeping role and is 18 years or older. Nominations will be accepted between Monday, September 13, 2021 and Friday, October 15, 2021. A panel of expert judges will review all nominations and select the winner and runners-up.